Your information should be handled with clarity and care.
This Privacy Policy explains how JVenable Coaching collects, uses, and protects information through the website, Stop Restarting Audit, coaching portal, email communication, and related services.
Information we collect
We may collect information you provide directly, including your name, email address, coaching intake details, audit responses, check-ins, progress information, messages, and other information you submit through JVenable Coaching forms or the client portal.
When you complete the Stop Restarting Audit, we may store your responses, result category, score data, email address, and related attribution information so we can show your result and send relevant follow-up coaching notes.
How we use information
- To provide coaching, portal access, training, nutrition, check-ins, and client support.
- To send requested emails, audit results, coaching notes, reminders, and service-related messages.
- To improve website, portal, onboarding, and client experience.
- To understand which pages, campaigns, and tools help clients take the next step.
- To protect the business, prevent abuse, troubleshoot issues, and maintain accurate records.
Email communication
If you submit your email, we may send you coaching-related emails, audit results, follow-up notes, trial information, and service updates. You can opt out of marketing-style emails when an unsubscribe option is provided. Operational or service-related messages may still be sent when needed to support your account or coaching experience.
Payments
Payments are processed through Stripe. JVenable Coaching does not intentionally store full card numbers on its website or portal. Stripe may collect and process payment information according to its own terms and privacy practices.
Cookies, analytics, and attribution
We may use cookies, analytics, URL parameters, and similar tools to understand website visits, audit completion, trial clicks, and conversion attribution. This helps us improve the client journey and understand which marketing efforts are working.
How we protect information
We use reasonable technical and organizational safeguards to protect client and lead information. No system can be guaranteed to be completely secure, but we aim to limit access, protect sensitive keys, and use secure backend systems for client and lead data.
Sharing information
We do not sell your personal information. We may share information with service providers that help operate the business, including website hosting, email delivery, analytics, payment processing, and client management systems. These providers are used to deliver and improve JVenable Coaching services.
Your choices
You may contact us to ask questions about your information, request updates, or request deletion where applicable. Some information may need to be retained for legitimate business, legal, accounting, security, or client-service reasons.
Contact
For privacy questions, contact JVenable Coaching at coach@jvenablecoaching.com.
Policy updates
We may update this Privacy Policy as systems, services, or legal requirements change. The updated date above will reflect the latest version.